1. ORDERING POLICY

1.1 Custom & Made-to-Order Items

·         All custom furniture and made-to-order pieces require a 50% advance payment at the time of order confirmation.

·         Once production has begun, custom orders cannot be cancelled or altered.

·         Fabric, finish, and material variations may occur due to natural characteristics — these are not considered defects.

1.2 Ready Stock Items

·         Must be paid in full at checkout.

·         Orders are processed within 2–4 business days.

1.3 Order Confirmation

You will receive an email confirmation with product details, estimated delivery timelines, and invoice.

2. PAYMENT POLICY

We accept:

·         Credit/Debit Cards

·         UPI

·         Net Banking

·         Bank Transfers

·         Corporate Purchase Orders (on approval)

All payments are processed using secure, encrypted gateways.
Prices include GST, unless stated otherwise.

3. SHIPPING & DELIVERY POLICY

3.1 Delivery Timelines

·         Custom/Made-to-Order: 4–10 weeks depending on design complexity.

·         Ready Stock: 5–12 days based on location.

3.2 White-Glove Delivery (Premium Service)

Our team delivers, installs, and places your furniture in the desired room, and removes packaging waste.

3.3 Access Requirements

Customers must ensure adequate elevators, door widths, and pathways for safe delivery.
Failed delivery due to access issues may incur re-delivery charges.

4. WARRANTY POLICY

Our craftsmanship is backed by a manufacturing warranty of 1 year (against manufacturing defects) (depending on product category).

Covers:

·         Structural defects in frames

·         Manufacturing faults in joinery

·         Issues in metal or wood fabrication

·         Stone delivered broken

Does NOT cover:

·         Natural variations in wood, grain, or fabric

·         Damage due to misuse, improper cleaning, or lack of care

·         Wear and tear from commercial-heavy usage

·         Upholstery pilling, natural fading, or fabric stretching

5. RETURNS & EXCHANGE POLICY

5.1 Custom / Made-to-Order Items

No returns or exchanges, as these items are handcrafted specifically for you.

5.2 Ready Stock Items

Eligible for return or replacement within 7 days of delivery ONLY if:

·         The product arrives damaged

·         There is a manufacturing defect

·         The incorrect item was delivered

All returns are subject to quality inspection.
Items must be unused and in original packaging.

5.3 Non-Returnable Items

·         Clearance or sale items

·         Upholstery fabrics cut to order

·         Gift cards

6. CANCELLATION POLICY

Custom Orders

Cancellations are accepted within 24 hours of placing the order.
Beyond 24 hours, the advance is non-refundable.

Ready Stock Orders

Cancellations are accepted before the product is dispatched.

7. CARE & MAINTENANCE POLICY

We recommend the following to preserve your furniture:

·         Keep away from direct sunlight and moisture.

·         Use coasters for cold or hot beverages.

·         Vacuum fabric upholstery regularly.

·         Use professional cleaning for stains or deep cleaning.

·         For metal finishes (including antique bronze), clean with a soft dry cloth only — no chemicals(especially on marble, wood and metal)

8. PRIVACY POLICY

Your information is used solely for order processing, delivery, and customer service.
We do not sell or share customer data with third parties.
All online payments use secure SSL-encryption.

9. INTELLECTUAL PROPERTY

All designs, images, text, and product concepts displayed on our website are proprietary to Amathyst.
Unauthorised reproduction or duplication is strictly prohibited and punishable by law.

10. CONTACT & SUPPORT

For assistance, please contact us at:
📞 +91 99288 80550
📧 hello@example.com
📍 107, Grand Mall, 1st Floor, A Block, DLF Phase 1, Sector 28, Gurugram, Haryana, Gurugram 122002

Our customer experience team is available:
Monday–Saturday, 11 AM – 7 PM